If you purchased at Guarate Intimates and want to exchange/return, contact us by email at [email protected].
In the email, inform the order number and the parts you would like to exchange. You will receive instructions for exchange.
The deadline to request the exchange or return of the products is up to 07 calendar days after the date of receipt of the order. The returned parts must contain the labels intact, not washed or used, without odors, stains and without alterations made by the customer (ex: adjustments and etc.) and original packaging, including boxes and plastic packaging. We also inform you that we do not exchange any white pieces.
The product that does not meet the above conditions will not be accepted as an exchange/return, and will automatically be sent back to the original address. Under these conditions, guarate Intimates reserves the right to make a new freight charge.
The cost of shipping the exchange or return of parts that eventually have manufacturing defects is paid by guarate Intimates, limited to one occurrence per order. In this case, the Correios reverse logistics code is generated.
The cost of shipping the exchange or return of parts that do not have manufacturing defects is at the expense of the customer.
The exchange value is generated in credit for the customer to make a new purchase on the site.
You can exchange your purchase for any other product on the site, the exchange value is generated in credit for the customer to make a new purchase on the site.
In cases of any manufacturing defect, we reduce the value of the product, we do not exchange these items.
The pieces may undergo alterations in the designs of the lace.
All parts are checked, verified and, if in perfect use, soon after manufacture, packed for shipment. In this way, any defect verified by the customer must be informed to the store within seven days after receiving the order, otherwise it will not be accepted as an exchange, return or reversal.
